General business · Microsoft
Microsoft Dynamics 365 Sales
Microsoft's enterprise CRM, built into Outlook, Teams, Power BI and Copilot.
Advisor notes
Good fit: Organizations standardized on Outlook, Teams and Power BI. Typical team: 50+ users.
Look elsewhere if: Small teams without an implementation partner.
Strengths
- Native Outlook, Teams and Copilot
- Power BI reporting
Watch-outs
- Usually needs a partner to implement
- Complex for small businesses
Microsoft 365
Pricing
Source: Microsoft, checked Oct 14, 2026. Published
Sales Professional$65 /user/mo
Sales Enterprise$105 /user/mo
Sales Premium$150 /user/mo
First-year cost on the entry plan
| Team | First year |
|---|---|
| 1 user | $780 |
| 5 users | $3,900 |
| 10 users | $7,800 |
| 25 users | $19,500 |
Questions to ask Microsoft
- What does the next tier cost, and when would we need it?
- Are onboarding fees required?
- Which integrations are included vs paid?
CRM advice for b2b sales teams
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Considering Microsoft Dynamics 365 Sales?
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