Pricing
- What's the price per seat on annual vs monthly billing?
- Is onboarding required, and what does it cost?
- Is there a seat minimum?
- Which features are paid add-ons?
- What usage charges apply (calls, texts, contacts, storage)?
Fit
- Which of our systems do you integrate with natively?
- What do customers like us usually change after launch?
- What's the next tier, and when would we need it?
Implementation
- Who does the setup, and how long does it take?
- How do we migrate data from our current system?
- What training is included?
Contract
- What's the term and notice period?
- Is renewal pricing capped?
- Can we reduce seats at renewal?
- How do we export all our data if we leave?
Support
- What support is included at our tier?
- What's the typical response time?
- Is there an admin community or partner network?
- What does the product roadmap include for our industry?
Back to the knowledge base